Terms & Conditions


Prices & Payment Terms:

Goods will be invoiced in £ Sterling at the current price applicable at date of dispatch. Prices, which are subject to change without notice, can be accessed by logging-in to our website do not include VAT which will be charged at the current rate.

Our minimum order value is £50. In the case of low value items, orders will normally be supplied to the next pack/box quantity.

Where we have agreed credit account facilities, payment terms are on a strictly nett monthly account basis and should be paid electronically direct into our bank account. Any disputed invoices must be advised to us promptly with an appropriate explanation and un-disputed amounts must be ‘part-paid’ by their due date. In line with the late Payment of Commercial Debts (Interest) Act 1998, interest is chargeable on overdue accounts at a rate of 2.5% per month from their due date until payment is received in full.


Carriage & Delivery:

Goods dispatched to our account Customers’ normal business addresses will be sent Carriage Paid, as follows:

◊ England/Wales/Scotland* - dispatches over £200 invoice value, excluding VAT (*For Scotland, this excludes outlying areas, the Highlands and Islands.)

◊ Northern Ireland & Isle of Wight - dispatches over £400 invoice value, excluding VAT.

◊ Republic of Ireland - dispatches over £600 invoice value, excluding VAT.

Carriage will be chargeable on other dispatches.

Where a direct delivery is required to a ‘site’, ‘one-off’, or residential address there will be a supplementary charge and also for delivery to ‘congestion charge’ areas, docks, wharves, container bases etc.

Any Customer that operates a ‘Booking-in’ procedure must advise this clearly on their order and there may be an additional charge.

Any delivery estimates advised are given in good faith and we do not accept responsibility for any loss which may result from a late delivery.


Shortages, Non-Delivery, & Damaged In Transit:

Once goods have been delivered they become the Customer’s responsibility and should be signed for and checked in promptly. Any discrepancies must be advised to us straightaway, with any telephone reports confirmed in writing (by fax, email or first class post) and within 3 days of receipt.

If a consignment is not received, we must be notified within 14 days of our invoice date to enable us to claim from our carrier.


Incorrect or Faulty Goods, Quality and Product Liability:

It is our intention to supply goods which are satisfactory. Should they not be satisfactory, we will exchange or credit the goods on their return to us. It is the Customer’s responsibility to return goods to us, with our prior agreement and by the most cost effective way. Goods will be inspected on return, with our liability limited to the value of the goods and any agreed carriage costs.

No liability will be accepted for any loss of a consequential nature.

Where we have supplied samples to a Customer, it is their responsibility to check suitability.

No liability will be accepted for goods which have been used for a purpose other than the purpose for which they were intended, not fitted or maintained correctly or have been abused.


Cancellation and Returns:

Goods may not be retuned to us or orders cancelled without our prior agreement. If we agree to accept return of goods a restocking charge will be made, usually 20% of goods value.

Cancellations cannot be accepted for goods which have been purchased or manufactured to order.


Retention of Title:

We retain title of ownership for any goods/services that we have supplied until we receive full payment for all outstanding amounts. Should the Customer default on payment then we reserve the right to recover any goods that we have supplied, to the value of monies owed to us.



Orders are accepted on the basis of our trading Terms & Conditions. Should a Customer wish to place an order based on their own terms and conditions, then any variance must be put in writing to us separately. 

We reserve the right to make specification changes when necessary and without notice.

Where we supply goods manufactured to order, we reserve the right to supply in quantities adjusted by plus/minus 10% and where Customers’ drawings/samples are used, then the Customer is required to accept full responsibility for any infringement of Patents, Registered Designs or Copyrights and to indemnify us accordingly.

E&OE: Errors and omissions excepted and they may be corrected without liability on our part.

All orders will be treated as contracts under English Law.